Eimear | Plush Long-Sleeve Winter Sweatshirt for Women

📧 Email: team@sullivanfashion.com
📞 Phone: +31 97 0102 09138
📍 Address: Vissersdijk Beneden 70, 3319 GW Dordrecht, Netherlands
🏢 Company: Beltamor (No. 85744395)
🕒 Customer Service: Mon-Sat, 9:30 AM – 6:00 PM (GMT+1)
⏳ Response Time: 24-48 hours on business days

Last Updated: 05 February 2025

Sullivan Fashion – Cancellation & Return Policy

✅ Order Cancellation

• You can cancel your order within 15 minutes of purchase by contacting team@sullivanfashion.com with your order number.

✅ Return Policy (30 Days)

• Items must be unused, in original condition & packaging.
• No returns for customized or intimate items.

✅ How to Return

1. Email team@sullivanfashion.com with your order number & reason.
2. For defects/damage, attach clear photos.
3. If approved, we’ll send you a return label.
4. Return Shipping:

✅ Damaged or Defective Products

• Report immediately with photos.
• We offer free replacements.
• Covered under 2-year Irish Consumer Rights Act warranty.

✅ Incorrect Product Delivered

• Contact us immediately.
• We’ll resend the correct item & provide return instructions.

✅ Exchanges

• No direct exchanges. Return your item & place a new order.

✅ Delivery Issues

• If an incorrect address is provided, the customer covers extra shipping costs.
• Lost package? We’ll send a replacement.
• Delays? Contact us for help.

✅ Refund Policy

• Refunds are processed within 7 days of approval to the original payment method.
• No restocking fees.
• Delayed Refund?
• Refunds for Damaged/Defective Items

For any concerns, reach out to team@sullivanfashion.com.

Last Updated: 05 February 2025

Shipping Policy – Sullivan Fashion

✅ Delivery Area: Currently shipping within Ireland only.
✅ Order Confirmation: You’ll receive a confirmation email upon order placement. If issues arise, we’ll contact you.
✅ Delivery Times:

• Processing: 1–2 business days (Mon-Sat).
• Shipping: 4–7 business days (Mon-Sat).
• Orders placed before 3:00 PM (GMT+1) are processed same day.

✅ Shipping Costs: Free standard shipping on all orders. Express options available at checkout.
✅ Delayed Orders: If your package hasn’t arrived within the max timeframe, wait two more days, then contact team@sullivanfashion.com with your order number.
✅ Damaged/Incorrect Orders: Contact us within 30 days with photos, a description, and your order number. We’ll offer a replacement or refund (return shipping covered if it’s our error).
✅ Shipping Partners: We use An Post & DPD. Tracking provided upon dispatch.