Frequently Asked Questions
1. General Questions
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2. Payment Questions
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3. Shipping Questions
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4. Return Questions
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1. General Questions

Do you have a physical store?

Currently, we operate exclusively online to provide you with a seamless and convenient shopping experience.

How do I stay updated on new arrivals and promotions?

Subscribe to our newsletter and follow us on social media for the latest updates, exclusive offers, and new collections.

Can I make changes to my order after placing it?

You have 15 minutes after ordering to make changes or cancel it please contact team@sullivanfashion.com for assistance

2. Payment Questions

What payment methods do you accept?

We accept the payment methods: Shop Pay, Apple Pay, Google Pay, Visa, MasterCard, Maestro, Amex, and Union Pay. All transactions are securely processed in Euros (EUR).

Is my payment information safe?

Absolutely! We process payments securely and do not store your credit card information.

3. Shipping Questions

What are your delivery times?

Orders are processed within 1–2 business days, and delivery takes 4–7 business days depending on your location. please check our shipping policy for more information.

How much does shipping cost?

We offer free standard shipping on all orders.

4. Return Related Questions

Can I return an item?

Yes, we offer a 30-day return policy from the delivery date. Items must be unused, in their original packaging, and in the same condition as received.

How do I start a return?

To initiate a return, contact us at team@sullivanfashion.com with your order number and reason for the return. We’ll provide detailed instructions.

Contact information

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